In 2004, the Mid Rogue Independent Physicians Association, a group of local physicians, received authorization from the State of Oregon to offer health insurance. CareSource was established to offer eligible residents an alternative to Original Medicare.
From the very beginning, our goal was to give residents of Southern Oregon better, more affordable health care – with more choice, greater access to the doctors they choose, and the highest quality service. That focus, plus an emphasis on member education, has set us apart from other Medicare Advantage plans and led to our success. Today, CareSource serves more than 4,000 members, offering benefits that far exceed those of Original Medicare. For example, our members get vision care, counseling support, acupuncture, routine chiropractic, and memberships at local health clubs at a reduced rate.
Our members are the cornerstone of our business. We listen to our members. And the quality of our personal service is second to none. For 2014, the Centers for Medicare & Medicaid Service awarded CareSource a perfect 5-star rating for member satisfaction and customer service.* This rating is based on criteria like short time-on-hold for phone calls, providing members accurate and easy-to-understand information, and our members’ overall satisfaction with the plan and our staff. We take these ratings very seriously, and constantly strive to treat our members with respect, caring and kindness.
CareSource, located in Grants Pass, Oregon, is governed by a 14-member Board of Directors, comprised of nine physicians and five non-medical representatives from our community.
*Star Ratings are based on 5 Stars. Star Ratings are assessed each year and may change from one year to the next.
Updated December 30, 2013